Shipping & Billing

  • Yes. We offer secure, insured shipping for interstate and international clients, including brides we’ve connected with through trunk show experiences.

    A member of our team will provide you with options based on your location.

  • Each gown is carefully hand-packed using acid-free materials and placed in a custom shipping box to ensure it arrives in perfect condition.

    We also provide care instructions and unboxing guidelines to help you confidently handle your gown.

  • Yes. Once your gown is dispatched, you will receive tracking details and shipping confirmation from our team.

  • Due to the high value of your piece, we require a signature upon delivery. Please ensure someone is available to receive the package at your nominated address.

  • We do. Shipping timelines and fees will vary depending on your location. Our team will walk you through logistics, customs advice, and any paperwork required to ensure a seamless experience.

  • We accept major credit cards and direct transfers. Payment plans are available and can be discussed during your consultation.

  • Yes. A non-refundable deposit is required to begin production and secure your atelier time slot.

  • Changes may be possible in early stages. After production begins, adjustments may be limited due to the bespoke nature of our work.

  • Yes — please request this at the time of purchase and we’ll ensure it’s included.

For more information, please refer to our FAQs page.