Shipping & Billing

Yes. We offer secure, insured shipping for interstate and international clients, including brides we’ve connected with through trunk show experiences.
A member of our team will provide you with options based on your location.
Each gown is carefully hand-packed using acid-free materials and placed in a custom shipping box to ensure it arrives in perfect condition.
We also provide care instructions and unboxing guidelines to help you confidently handle your gown.
Yes. Once your gown is dispatched, you will receive tracking details and shipping confirmation from our team.
Due to the high value of your piece, we require a signature upon delivery. Please ensure someone is available to receive the package at your nominated address.
We do. Shipping timelines and fees will vary depending on your location. Our team will walk you through logistics, customs advice, and any paperwork required to ensure a seamless experience.
We accept major credit cards and direct transfers. Payment plans are available and can be discussed during your consultation.
Yes. A non-refundable deposit is required to begin production and secure your atelier time slot.
Changes may be possible in early stages. After production begins, adjustments may be limited due to the bespoke nature of our work.
Yes — please request this at the time of purchase and we’ll ensure it’s included.

For more information, please refer to our FAQs page.